It's at the heart of everything we do. We take pride in helping our customers to ensure they are buying the correct products for their requirements.
Our sales team are trained to provide advice and technical support before, during and after your purchase.
We are proud to have achieved a 5* "Excellent" rating on idependent review site, Trustpilot.
Click here to view our Customer Testimonial
HIGH QUALITY PRODUCTS
We only supply the best quality products from industry leading manufacturers. While many online companies adopt a "cheap product, cheap price" approach to trading online, at The Underfloor Superstore we believe in selling high quality components and systems from recognised and trusted manufacturers.
The reason for this is simple. By compromising on quality you are increasing the odds of failure within your underfloor heating system over time. A correctly installed, quality underfloor heating system will last for many years and will give you little or no hassle during its life span.
Usually the cost of maintenance or replacement of cheaper components is greater that the initial saving made when buying a "cheaper" system in the first instance anyway!
When you purchase your system from The Underfloor Superstore we want you to buy with confidence and with the knowledge that the products you are installing are manufactured from quality materials and are guaranteed to work enabling you to enjoy many years of hassle free comfort.
PRICE PROMISE GUARANTEE
We regularly check our prices against other online suppliers to ensure that we are offering all of our products to you at the lowest prices online.
Our Price Promise Guarantee means that if you find any of our products or kits cheaper anywhere online we will beat the price you have been quoted!
This is based on like for like products or systems on any UK based website.
If you are unsure or wish to discuss a quote you've received please contact us.
WE MAKE UFH SIMPLE!
We believe in keeping things simple and so you will not find the product and information pages on this website littered with the type of jargon that assumes you are an experienced installer!
However, there may be some things that you just don't understand and we appreciate that it is important to have all the information you need before making a purchase with us. For that reason we encourage you to contact us with any queries no matter how big or small. Our sales team will be happy to help.
CAD DESIGN SERVICEIt is important to ensure your underfloor heating system is professionally designed to ensure it works to its full potential.
At The Underfloor Superstore we offer a fully indemnified design service from a trained and competent design team.
All we need from you is a set of plans of the property or project you are working on and we will do the rest!
For more information please contact us.
SECURE ONLINE PAYMENTS
When you shop with The Underfloor Superstore you can do so with the confidence that all transactions are secure. We use recognised payment gateways Worldpay and Paypal Express Checkout for all online and telephone transactions.
NATIONWIDE NEXT DAY DELIVERY SERVICE
We offer a range of delivery services to enable you to receive your items as quickly as possible once you've placed an order.
For full information about our range of delivery services please click here.